Customer Solutions Account Manager – Bristol

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The role

MotabilityDotNet is seeking a Customer Solutions Account Manager in Bristol to oversee complex and unplanned customer events outside standard guidelines. The role involves managing customer service, resolving complaints, investigating misuse, and handling sensitive claims related to scheme vehicles. The candidate will ensure thorough case management, conduct research in line with industry guidelines, and negotiate solutions with stakeholders. Strong communication skills, empathy, resilience, and the ability to manage a high volume of cases are essential. The environment involves technical case management tools, stakeholder engagement, and compliance with FCA rules. The position requires a proactive approach to problem solving, process improvement, and independent workload management.

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