Second Line Support Analyst
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The role
Join as a Second Line Support Analyst in a hybrid role, providing expert IT support to clients and upholding high service standards.
Own, update, and progress complex tickets with clear communication to build client confidence.
Diagnose and resolve issues using Microsoft 365, Azure, Windows Server/Desktop, virtualization, networking, and security fundamentals.
Meet KPIs, prioritise your workload, and escalate where necessary to ensure timely resolution.
Continuously develop technical skills, contribute to team productivity, and maintain a professional client-facing approach.
Represent the organization professionally to support client retention and business growth.
Own, update, and progress complex tickets with clear communication to build client confidence.
Diagnose and resolve issues using Microsoft 365, Azure, Windows Server/Desktop, virtualization, networking, and security fundamentals.
Meet KPIs, prioritise your workload, and escalate where necessary to ensure timely resolution.
Continuously develop technical skills, contribute to team productivity, and maintain a professional client-facing approach.
Represent the organization professionally to support client retention and business growth.
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