Customer Care Representative - Level 1
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The role
Provide outstanding customer care by understanding goals and delivering a comprehensive end-to-end service experience.
Respond to general inquiries via email and phone; demonstrate product knowledge and use electronic catalogs and internal systems (e.g., AS400) to support dealers and territory managers.
Process demo requests, check inventory, and provide accurate product information and pricing.
Handle credits, return authorizations, factory chargebacks, warranty, and replacement orders; submit order changes or cancellations with supervisory support.
Track shipments, process order addendums, research and resolve inquiries, and review daily reports with the team.
Maintain open issue logs, participate in daily check-ins and weekly meetings, and demonstrate strong communication, problem-solving, and MS Office proficiency.
Respond to general inquiries via email and phone; demonstrate product knowledge and use electronic catalogs and internal systems (e.g., AS400) to support dealers and territory managers.
Process demo requests, check inventory, and provide accurate product information and pricing.
Handle credits, return authorizations, factory chargebacks, warranty, and replacement orders; submit order changes or cancellations with supervisory support.
Track shipments, process order addendums, research and resolve inquiries, and review daily reports with the team.
Maintain open issue logs, participate in daily check-ins and weekly meetings, and demonstrate strong communication, problem-solving, and MS Office proficiency.
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