Call Center Agent – Oxford

The call centre agent handles inbound and outbound calls, managing reservations and customer communications efficiently. They are responsible for accurately processing reservations, upselling additional services, and resolving customer complaints with professionalism. The role requires good problem-solving skills, attention to detail, and familiarity with reservation systems and Microsoft Office. Candidates must be able to work in a fast-paced environment, including nights, weekends, and holidays, with little supervision. Physical demands include long periods of stationary work, lifting up to 20 pounds, and manual dexterity for typing and phone tasks. A high school diploma and at least one year of customer service experience are required.