Desktop Support Technician
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The role
The support technician provides technical escalation for service tickets and delivers onsite and remote desktop support to NHS end users in Portsmouth. The role involves managing support tickets to ensure timely resolution, configuring and maintaining desktops and peripherals, and performing preventative maintenance tasks. Effective communication skills are essential to liaise with technical and non-technical users, and flexibility to work in a rotation during core service hours is required. Knowledge of Windows operating systems, Active Directory, and Microsoft solutions is necessary, with a preference for relevant certifications such as Microsoft 365 or Azure fundamentals. The role may require travel across NHS sites within the region to support end users directly. Technical troubleshooting, support ticket management, and teamwork are key to ensuring efficient service delivery.
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