IT Service Desk Support
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The role
Provide excellent global IT service desk support to end-users via the ServiceNow portal, remotely or face-to-face.
Resolve incidents and requests, track progress, escalate when needed, and ensure timely closure.
Coordinate with regional and USA teams to cover calls outside local office hours.
Demonstrate strong customer service, problem-solving, communication, and the ability to work independently or as part of a team.
Proficient with Windows OS (Windows 10), Office 365, email clients, basic networking, and IT hardware/software installation.
Experience in Active Directory administration, Macintosh, SQL, and desirable knowledge of Linux and Aptos POS systems.
Resolve incidents and requests, track progress, escalate when needed, and ensure timely closure.
Coordinate with regional and USA teams to cover calls outside local office hours.
Demonstrate strong customer service, problem-solving, communication, and the ability to work independently or as part of a team.
Proficient with Windows OS (Windows 10), Office 365, email clients, basic networking, and IT hardware/software installation.
Experience in Active Directory administration, Macintosh, SQL, and desirable knowledge of Linux and Aptos POS systems.
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