Customer Service Representative – Milton Keynes

A customer service representative in Milton Keynes will deliver exceptional service by managing customer enquiries, processing orders, and resolving issues across various communication channels. They will ensure high standards of verbal and written communication, supporting the company's commitment to providing effortless customer experiences. The role involves supporting the team with administrative tasks and working towards performance targets such as CSAT and transactions per hour. Candidates should possess excellent communication skills, a charming telephone manner, and a genuine interest in helping customers. Flexibility for shift patterns including evenings and weekends is essential, with previous customer-facing experience beneficial. The position requires competent PC navigation and system usage, with full training provided to ensure excellent service delivery.