Retail Customer Service Representative
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The role
The role involves welcoming customers warmly, assisting with bets and queries, demonstrating how to use betting terminals, and supporting managers with shop displays and opening or closing duties. The position requires strong interpersonal skills to build rapport with customers and promote safer gambling practices. It offers flexible full and part-time hours, with a competitive starting salary and additional performance-related bonuses. Employees enjoy benefits such as holiday entitlement, pension matching, subsidised travel, and staff discounts. The recruitment process includes an online assessment and an interview stage, with training provided to enhance skills and knowledge.
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