Customer Service Representative – Glasgow

A customer service representative in Glasgow handles inbound and outbound calls on a helpdesk, efficiently logs customer faults and enquiries, and liaises with engineers to prioritise calls for swift responses. They are responsible for gathering relevant information, accurately inputting data, and maintaining high response times while following scripts and monitoring call quality. The role requires strong communication skills, professionalism, and the ability to build cooperative relationships with customers and colleagues. Experience in a similar environment is advantageous but not essential, with an emphasis on enthusiasm and teamwork. The position involves working in a busy helpdesk environment with technical and customer service tasks, utilising data entry and communication skills to achieve service levels and support client needs.