Guest Services Manager
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The role
A Guest Services Manager in Swillington leads a multiskilled team across all guest-facing areas, focusing on delivering excellent service standards. The role involves managing staff performance, resolving guest issues quickly, and ensuring compliance with safety and operational policies. The manager will monitor KPIs related to guest satisfaction, loyalty, and revenue, while fostering seamless collaboration among departments. Leadership and communication skills are essential to motivate staff and develop their capabilities across hotel operations. The role provides training for leadership across all front-facing areas, preparing for future managerial roles. The position reports directly to the Hotel Manager and requires experience in a senior guest service function.
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