CPE Broadband and Network Engineer

A CPE Broadband and Network Engineer in Ipswich performs technical investigations on complex issues affecting Wifi Home Hubs and associated devices, using lab environments to replicate customer problems. The role involves analysing logs, telemetry, and crash dumps, and working with firmware teams, vendors, and suppliers to identify root causes and resolve defects. The engineer is responsible for developing lab scenarios, automating tests with Python, and validating fixes before deployment. They maintain expertise in broadband technologies, Wi-Fi standards, and networking protocols while providing detailed reports and handling high-profile escalations. Strong communication skills and experience in telecoms test labs are essential for collaborating effectively across teams. The position demands technical proficiency, analytical skills, and proactive improvement of the customer experience.