First Line Support Technician
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The role
Deliver first-line technical support to users via telephone, email, in-person, and the self-service portal.
Log, prioritise, and escalate incidents and service requests, ensuring timely updates and high customer satisfaction.
Administer user accounts, mailboxes, and groups in Active Directory and Office 365, and assist with onboarding/offboarding.
Troubleshoot basic networking issues and hardware/software problems across Windows 11, macOS, and iOS platforms.
Coordinate with colleagues and third parties, identify recurring issues, and contribute to proactive problem solving.
Work across field, office, and home-based users, with occasional travel and out-of-hours coverage as required.
Log, prioritise, and escalate incidents and service requests, ensuring timely updates and high customer satisfaction.
Administer user accounts, mailboxes, and groups in Active Directory and Office 365, and assist with onboarding/offboarding.
Troubleshoot basic networking issues and hardware/software problems across Windows 11, macOS, and iOS platforms.
Coordinate with colleagues and third parties, identify recurring issues, and contribute to proactive problem solving.
Work across field, office, and home-based users, with occasional travel and out-of-hours coverage as required.
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