Customer Service Advisor - Hull

A Customer Service Advisor in Hull is responsible for handling inbound and outbound calls, providing empathetic support to customers and supporting their financial well-being. They will use active listening and questioning skills to assist clients towards financial health and update internal systems accurately, ensuring compliance with regulations. The role requires resilience and the ability to discuss sensitive topics with care, collaborating with colleagues to share insights and improve service. An initial four-week training programme on vulnerability, regulation, and system use will prepare new hires for their responsibilities. After training, employees can choose flexible working hours, including options for hybrid working, enhancing work-life balance. The position offers a supportive team environment, opportunities for personal development, and involvement in community initiatives.