IT Support Technician – Wrexham

An IT support technician provides helpdesk, desktop, and remote support to organisational staff, logging and resolving or escalating technical issues. The role involves supporting Microsoft 365 applications, managing Entra ID user accounts, device enrolment with Intune, and assisting with endpoint security such as Defender for Endpoint. Maintenance of IT asset records, technical documentation, and user guides is essential, alongside troubleshooting hardware, software, and network problems. The candidate is expected to configure laptops and mobile devices, support meeting-room technology, and participate in IT projects and inductions. A background with at least two years' support experience, strong Microsoft support skills, and relevant certifications are required, with a focus on security and infrastructure. The role demands organisational skills, customer engagement, and the ability to work from the Wrexham office consistent with ITIL practices.