Desktop Support Lead / Senior 2nd Line Support Analyst
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The role
Provide 2nd line desktop support across UK offices with full incident ownership through lifecycle.
Resolve issues remotely or in person, prioritizing rapid restoration of service.
Investigate problems, perform temporary or permanent fixes, and contribute to knowledge sharing.
Support events and meetings while ensuring desktop security configurations align with policy.
Assist with overflow of Service Desk calls and maintain documentation in the Knowledge Base.
Collaborate with the team to deliver high-quality, mobile-friendly support and continuous service improvements.
Resolve issues remotely or in person, prioritizing rapid restoration of service.
Investigate problems, perform temporary or permanent fixes, and contribute to knowledge sharing.
Support events and meetings while ensuring desktop security configurations align with policy.
Assist with overflow of Service Desk calls and maintain documentation in the Knowledge Base.
Collaborate with the team to deliver high-quality, mobile-friendly support and continuous service improvements.
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