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Information Technology Service Desk Technician
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The role
Provide hands-on IT service desk support to internal users onsite in Lower Manhattan, focusing on a MAC-heavy environment (70% Mac, 30% Windows).
Install, image, and swap hardware; manage inventory; and ensure AV rooms, Wi-Fi, badge readers, and cameras function reliably.
Serve as the IT face for corporate employees, delivering excellent customer service and clear, concise communication; escalate as needed.
Manage onboarding/offboarding, software provisioning, access management using Okta and Collide, and collaboration tools (Google Workspace, Zoom, Slack).
Utilize ticketing systems (FreshService primary, Jira secondary) and assist with MDM programs (Intune, JAMF) and desktop imaging tools.
Participate in after-hours on-call rotations, support events with AV/VC skills, and contribute to SOPs, training, and asset/procurement processes.
Install, image, and swap hardware; manage inventory; and ensure AV rooms, Wi-Fi, badge readers, and cameras function reliably.
Serve as the IT face for corporate employees, delivering excellent customer service and clear, concise communication; escalate as needed.
Manage onboarding/offboarding, software provisioning, access management using Okta and Collide, and collaboration tools (Google Workspace, Zoom, Slack).
Utilize ticketing systems (FreshService primary, Jira secondary) and assist with MDM programs (Intune, JAMF) and desktop imaging tools.
Participate in after-hours on-call rotations, support events with AV/VC skills, and contribute to SOPs, training, and asset/procurement processes.
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