Automotive Technical Support Specialist
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The role
The role involves providing high-quality technical support to Volkswagen Group's network across all brands through diagnostic systems, remote diagnosis, and on-site visits. The candidate will manage technical enquiries, ensuring customer satisfaction and process efficiency while collaborating with various centres and factories. Key responsibilities include case resolution, process improvement, and delivering technical guidance to dealers. The ideal applicant will have a high voltage expert qualification or master technician status, with extensive vehicle repair diagnosis experience. Strong computer, communication, and independent working skills are essential, along with holding a full UK driving licence. The position offers hybrid working, professional development, and comprehensive benefits to support work-life balance.
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