Customer Service Admin
Is this job for you?
Build my CV Build your CV and see how well you match this role — and every other one.
The role
Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries and basic issues.
Provide initial troubleshooting for connectivity and telecom-related concerns using diagnostic tools.
Assist with account questions, billing details, and service information while documenting all interactions in the CRM.
Escalate complex issues to Tier 2 or Tier 3 support while keeping customers informed.
Maintain a professional, empathetic approach and schedule on-site or remote service appointments when needed.
Adapt to a fast-paced environment, manage multiple tasks, and support team goals while adhering to policies and service standards.
Provide initial troubleshooting for connectivity and telecom-related concerns using diagnostic tools.
Assist with account questions, billing details, and service information while documenting all interactions in the CRM.
Escalate complex issues to Tier 2 or Tier 3 support while keeping customers informed.
Maintain a professional, empathetic approach and schedule on-site or remote service appointments when needed.
Adapt to a fast-paced environment, manage multiple tasks, and support team goals while adhering to policies and service standards.
See the full job post
Responsibilities, requirements, skills and benefits — create your free account.
or
Already have an account?
Log inSimilar openings
Other roles that could suit you.