Customer Service Admin
Cette offre est-elle pour vous ?
Créer mon CV Créez votre CV et découvrez votre pourcentage de correspondance avec ce poste — et avec tous les autres.
Le poste
Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries and basic issues.
Provide initial troubleshooting for connectivity and telecom-related concerns using diagnostic tools.
Assist with account questions, billing details, and service information while documenting all interactions in the CRM.
Escalate complex issues to Tier 2 or Tier 3 support while keeping customers informed.
Maintain a professional, empathetic approach and schedule on-site or remote service appointments when needed.
Adapt to a fast-paced environment, manage multiple tasks, and support team goals while adhering to policies and service standards.
Provide initial troubleshooting for connectivity and telecom-related concerns using diagnostic tools.
Assist with account questions, billing details, and service information while documenting all interactions in the CRM.
Escalate complex issues to Tier 2 or Tier 3 support while keeping customers informed.
Maintain a professional, empathetic approach and schedule on-site or remote service appointments when needed.
Adapt to a fast-paced environment, manage multiple tasks, and support team goals while adhering to policies and service standards.
Voir l'offre en entier
Missions, profil recherché, compétences et avantages — en créant votre compte gratuitement.
ou
Déjà un compte ?
Se connecterOffres similaires
D'autres postes qui pourraient vous convenir.