Contact Centre Agent – Wolverhampton

A contact centre agent in Wolverhampton handles inbound calls and email inquiries related to occupational pension schemes, providing support to customers and internal teams. The role requires maintaining knowledge of pension processes, escalating calls appropriately, and meeting daily call targets. Candidates should possess strong communication skills, customer service experience, and the ability to work under pressure. Experience in contact centres or pensions is beneficial. The position involves delivering high-quality service within a supportive team environment, with responsibilities including completing timesheets and making outbound calls when necessary.