Customer Service Advisor – Telford

A customer service advisor role in Telford involves supporting customers through various communication channels, managing enquiries, and resolving issues efficiently. The position requires taking ownership of customer interactions, maintaining high standards of service, and prioritising tasks effectively in a fast-paced setting. Candidates should possess strong communication skills, problem-solving abilities, and be adaptable to change, with experience in using CRM systems. The role emphasizes a proactive and customer-centric approach, detailed organisation skills, and the ability to manage pressure professionally. It offers opportunities for career development, with a part-time schedule of 20 hours per week, working Monday to Thursday in the afternoon, and includes benefits such as training and employee wellbeing programs.