Business Analyst – Automation & RPA (Fraud Operations)
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The role
The Business Analyst – Automation & RPA supports automation projects within Fraud Operations, acting as a hybrid Business Analyst and Project Manager. The role involves collaborating with fraud teams, developers, IT, and vendors to identify automation opportunities and define requirements. Responsibilities include analysing current processes, documenting requirements, planning projects, and supporting deployment and testing phases. The candidate should be detail‑oriented, able to communicate effectively with stakeholders, and experienced in process mapping and project management. Technical familiarity with RPA platforms like UiPath and Blue Prism, plus financial systems such as Fiserv and FIS, is expected. The position is based in a hybrid work environment in Toronto, with contract employment terms.
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