2nd Line Support Technician – Livingston
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The role
A 2nd Line Support Technician is responsible for resolving complex support tickets related to Windows, Microsoft 365, networking, and endpoint management. The role involves mentoring first-line technicians, supporting client environments, and handling technical troubleshooting across various systems including Active Directory, Entra ID, and Microsoft Endpoint Manager. Skills required include strong experience with Windows OS, Microsoft 365, PowerShell, networking basics, and backup tools, along with good communication skills. The technician will work in a Microsoft-centric environment with a focus on customer support and documentation. It requires a UK driving licence, living within 30 miles of Livingston, and the ability to work fully onsite daily.
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