Desktop Support Technician – Massachusetts

A Desktop Support Technician in Massachusetts provides on-site technical assistance to end-users, including hardware and software configuration, troubleshooting, and repairs. The role involves installing and configuring desktops, laptops, mobile devices, peripherals, and related software, along with performing break fix, data migration, and refreshes. The technician manages support tickets, coordinates with vendors and support groups, and assists with security, controls, and compliance tasks to ensure optimal end-user experience. Additionally, responsibilities include supporting on-site or off-site events, disaster recovery efforts, and on-call support outside regular hours, alongside device and network support tasks. Applicants should possess relevant certifications like CompTIA A+, support various operating systems, and communicate effectively in a customer service-oriented environment.