CCTV Call Centre Agent Nottingham – Customer Service

The role involves monitoring CCTV and alarm systems, responding promptly to activations, and liaising with customers and emergency services. The position requires handling inbound and outbound calls efficiently, ensuring premises are secure while providing exceptional service. Candidates should possess strong communication skills, attention to detail, and the ability to work independently and within a team. Experience in customer service and a calm demeanour in a fast-paced environment are desirable. The shift pattern includes day and night rotations, promising a dynamic and engaging work environment. On-going training and development opportunities support career growth within the security monitoring sector.