Desktop Support Technician – Boston

An onsite desktop support technician provides comprehensive assistance for hardware, software, and connectivity issues. They handle IMAC activities, device configuration, OS imaging, and hardware replacement tasks. The role involves using management tools such as SCCM, Microsoft Intune, and ServiceNow for ticketing and asset management. Support extends to Windows environments, peripherals, and mobile devices, including basic Active Directory management. The technician offers support for VIPs and during critical incidents, following ITIL processes for incident and problem resolution. The role requires organisational skills to maintain accurate records and documentation, ensuring efficient support operations.