Customer Service Agent – Ilkeston

The position involves responding to customer enquiries via telephone, email, and live chat, providing advice and support to resolve issues efficiently. The role requires professionalism to ensure customer satisfaction and maintaining high service standards. The successful candidate should possess effective communication skills, patience, and the ability to work in a fast-paced setting. Technical skills include familiarity with customer relation management (CRM) systems and basic IT literacy. The contract is for a minimum of 18 months, with work Monday to Friday. No remote work options are specified for this role.