Hotel Duty Manager – Tewkesbury

A Duty Manager at a hotel in Tewkesbury ensures smooth hotel operations by overseeing reception, housekeeping, and restaurant services. They lead shifts, support team members, assist guests with enquiries, and resolve issues promptly, maintaining safety standards. The role requires confidence in decision-making, excellent customer service skills, and the ability to stay calm under pressure. No prior hotel experience is necessary, as training is provided in a customer-facing environment. The position involves working on evenings, weekends, and busy periods, with a focus on team leadership and operational support. This role offers a permanent contract with guaranteed hours and opportunities for career progression within the hospitality industry.