Inbound Call Agent – Sunderland

A UK-based service provider seeks inbound call centre agents in Sunderland for remote work. The role involves responding to customer inquiries professionally, logging calls, managing bookings, and escalating complaints as needed. Candidates should possess good communication skills, problem-solving abilities, and technical proficiency with call management systems. The position is suitable for individuals seeking a stable, long-term career in customer service with a focus on service quality. It offers a competitive salary, paid breaks, and opportunities for career advancement within a supportive environment.