IT Field Support Specialist – Retford

The IT Support Specialist provides first and second line technical support at West Burton, ensuring efficient resolution of IT issues with a focus on incident management, following ITIL best practices. The role involves monitoring network performance, supporting Microsoft 365 applications, and managing video-conferencing systems, with responsibilities for training and collaboration with cross-functional teams. Candidates are required to have an HNC in Computing or equivalent experience, with extensive knowledge of operating systems including Windows, Mac, and Linux, as well as Office software. Good communication skills and the ability to work independently are essential for delivering effective IT support in a dynamic environment. The role demands onsite presence five days a week, with flexible working options supported, and includes performing security checks and collaborating on IT projects.