Call Centre Representative – Redhill

A call centre representative in Redhill works in a busy environment, managing inbound and outbound calls related to occupational pension schemes. They provide support to the administration and customer service teams and respond to member queries via phone and email. The role requires maintaining knowledge of pension schemes, escalating calls appropriately, and achieving individual and team targets, including KPI compliance. Skills needed include high accuracy, excellent communication, and the ability to work under pressure and meet targets. Familiarity with database administration or pension schemes is advantageous, with a focus on professional, customer-focused service delivery.