IT Infrastructure Support Specialist

An IT Infrastructure Support Specialist maintains and troubleshoots servers, networks, and storage systems, ensuring optimal performance and security. They support infrastructure upgrades, perform system updates and patching, and create technical documentation. The role involves handling escalated issues at 2nd or 3rd line support levels and collaborating with third-party vendors on infrastructure projects. They participate in infrastructure improvements and support disaster recovery with a focus on resilience and user experience enhancement. The position requires technical skills in infrastructure technologies, security, and system management within a hybrid working environment.