IT Technical & Operations Manager – Cardiff

The IT Technical & Operations Manager oversees the security, stability, and efficiency of technology operations for a bank in Cardiff. They manage the MS365 environment, including Exchange Online, SharePoint, Teams, and OneDrive, while maintaining identity governance with MFA and access reviews. The role involves coordinating updates with vendors and managing security tools such as MS Defender and monitoring platforms. They support the controlled adoption of AI-enabled tools like MS Copilot and act as the senior escalation point for complex technical issues. The ideal candidate has extensive experience in IT infrastructure, cyber security, and managing enterprise systems within regulated environments. Strong communication and stakeholder management skills are essential for success.