Customer Service Representative – Brampton

The position involves managing the complete order process for retail clients, acting as the main contact for inquiries and resolving issues efficiently. It requires updating customer records and analysing sales and inventory data to support order fulfilment and delivery schedules. The role also includes processing rebate programmes, investigating deduction discrepancies, and generating operational reports. Candidates need experience in customer service or sales support, proficiency in Microsoft Excel, and familiarity with ERP systems; knowledge of EDI and inventory management is advantageous. Organisational skills, attention to detail, and analytical abilities are essential for success in this fast-paced environment. Overall, the role demands a proactive team player committed to quality service and operational efficiency.