Customer Service Agent

Deliveroo is employing a Customer Service Agent in Manchester to manage inbound and live chat contacts with restaurant and grocery partners. The role involves resolving complex partner issues, ensuring service excellence, and promoting value-added initiatives to enhance merchant success. Candidates should demonstrate independence, problem-solving skills, and fluency in Italian and English to handle sensitive cases with empathy. Familiarity with CRM and telephony platforms is advantageous, alongside an organised approach to high-volume workloads. The position requires a proactive attitude in a fast-paced environment, with responsibilities including quality resolution and supporting merchant growth. This role supports Deliveroo's commitment to service quality, operational growth, and diverse, inclusive working culture.