UK Operational Key Account Manager

The UK Operational Key Account Manager oversees client relationships and operational performance within the logistics sector, ensuring contractual obligations are met and exceeded. Responsibilities include managing key performance indicators, supporting continuous improvement initiatives, and acting as the main contact for clients and suppliers to mitigate risks and resolve issues. The role requires coordinating customer service efforts, reviewing monthly rates, and contributing to RFQ proposals and business reviews. Candidates should have extensive experience in account management, particularly within freight forwarding or transportation, and possess strong communication and negotiation skills. Knowledge of automotive or freight forwarding accounts, especially air freight imports and exports, is advantageous. The position demands a professional with proven relationship-building abilities and a proactive approach to account success.