Desktop Support Specialist

A Desktop Support Specialist provides local and remote technical support, handling hardware, software, and application issues through ticketing systems. They communicate with users and escalate complex problems to supervisors, ensuring efficient resolution and operational consistency. The role involves troubleshooting Windows platforms, supporting Mac OS basics, and maintaining peripheral devices such as printers and network components. Candidates should possess experience with Windows OS, ticketing systems, and remote device management, alongside strong problem-solving skills. Flexibility to work in a dynamic environment and outside normal hours is essential, with familiarity in IT infrastructure including networks and audio/visual systems. The position necessitates a degree or similar qualifications and certifications such as CompTIA A+ and MCP.