IT Support Manager – Rugby

An IT Support Manager in Rugby oversees service support functions, ensuring high availability and excellent customer experience. They manage IT infrastructure, user administration, cloud platforms, endpoint management, and security protocols. The role involves managing incident, change, and asset management processes while maintaining comprehensive documentation and reporting. They drive continual service improvement and ensure adherence to security standards and governance frameworks. Providing technical guidance, support for stakeholders, and delivering IT projects are key responsibilities of this position. Candidates should possess leadership skills, hands-on technical knowledge, and experience with industry standards like ITIL and ISO 27001.