Human Resources Specialist I

A Human Resources Specialist I in Boston provides comprehensive HR support for over 4,000 employees, managing inquiries, transactions, and compliance. They handle HR call centre operations, processing requests via ServiceNow, and manage employee data accuracy in HRCMS. The role involves coordinating onboarding, offboarding, and retiree support, ensuring adherence to legal and organisational procedures. Technical support for HR systems such as ServiceNow and HRCMS is essential, along with vendor and benefits liaison activities. The position requires strong communication, problem-solving, and organisational skills, with experience in HR support or customer service preferred. Collaborating with internal teams and external vendors, they ensure a smooth employee experience and uphold legal and procedural standards.