Customer Service Advisor – South Shields

A customer service advisor in South Shields responds to customer inquiries via phone and email, documenting interactions and resolving needs efficiently. The role involves providing empathetic support to clients, ensuring communication complies with regulations. Maintaining accurate records and handling multiple tasks in a fast-paced environment are essential responsibilities. Candidates should possess strong communication skills, attention to detail, and flexibility for shift work including evenings and weekends. Technical skills include proficiency in communication tools, record-keeping software, and customer relationship management systems. This position offers opportunities for professional growth within the healthcare support sector.