Call Center Agent – Bradford

A Call Center Agent at EE in Bradford connects with customers over the phone, understanding their needs and recommending suitable products and services. The role involves handling customer queries, assisting with service selections, and maintaining high-quality communication. Candidates should be resilient, target-driven, and have strong interpersonal skills. Training is provided to support understanding of telecom products and customer service standards. The position includes completing a Level 2 NVQ in Customer Service as part of an apprenticeship. Employees benefit from flexible working options, discounts, and career development programmes within the company.