Desktop IT Support Specialist – Nuneaton

The role involves providing second-line support for various IT systems, managing support tickets, and ensuring service level agreement compliance. Candidates are expected to have proficiency in Windows and Office applications and possess strong communication skills. The position requires at least three years of relevant experience and involves resolving technical issues for users across the organisation. The environment includes monitoring support requests and collaborating with team members for effective solutions. Opportunities for career development and a supportive workplace are key aspects of this role. The successful candidate will contribute to maintaining IT service quality and operational efficiency.