Senior IT Service Manager

A Senior IT Service Manager oversees the design and implementation of IT support models, ensuring service stability and performance across multiple platforms. The role involves working within a digital landscape, developing support strategies, and promoting best practices to enhance digital services. Candidates should possess extensive knowledge of digital products, service management tools like ServiceNow, and frameworks such as ITIL. Building effective relationships with stakeholders, suppliers, and IT managers is essential to succeed in managing complex, multi-supplier environments. The position requires strong technical understanding, strategic planning, and communication skills to facilitate innovation and continuous improvement. The role is based in Manchester, within a hybrid working environment that balances office presence and remote work.