Senior IT Service Manager
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仕事内容
A Senior IT Service Manager manages support models and service strategies for digital platforms, ensuring stability and performance across multiple services. The role involves establishing effective support frameworks, promoting best practices, and leading improvements within the digital landscape. Strong stakeholder management skills are essential, including building relationships with senior business partners and suppliers. Candidates should possess extensive knowledge of service management tools such as ServiceNow and ITIL frameworks. Familiarity with infrastructure technology and experience in multi-supplier environments are also required. The position requires a collaborative leader capable of driving digital innovation and fostering a high-performing service culture.
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