Service Desk Engineer - Whiteley

A Service Desk Engineer in Whiteley manages technical support for cloud telephony and connectivity issues, ensuring SLAs are met and customer satisfaction is maintained. The position involves troubleshooting, incident management, updating customers, and collaborating with various internal teams. Candidates should have strong problem-solving skills, experience in telecoms or IT support, and knowledge of cloud telephony and networking. Technical expertise in LAN, WAN, SIP, and IP networking is required, along with excellent communication abilities. The role demands multitasking, a proactive attitude, and a customer-focused approach to deliver outstanding service. It offers opportunities for professional growth and a supportive work environment.