Senior Consultant – Service Transformation

A senior consultant role focusing on service transformation involving customer journey mapping, service design, and stakeholder facilitation. The role requires strong analytical skills, experience in digital and non-digital service optimisation, and the ability to work within multidisciplinary teams. Candidates should possess expertise in human-centred design, process optimisation, and service operations, with knowledge of CRM, AI, and automation technologies. Experience in agile environments and large enterprise transformation is desirable. The position involves leading discovery activities, designing services, and producing high-quality client deliverables in a collaborative setting.