Customer Service Advisor – Birkenhead

A customer service advisor handles customer inquiries via phone and email, providing accurate information about products and services. The role involves assisting with order placements, freight costs, and deliveries, along with resolving complaints professionally and maintaining accurate customer records through data entry. Candidates should be capable of upselling products effectively while ensuring customer satisfaction and have strong analytical skills to assess feedback and needs. Excellent communication and interpersonal skills are essential for success in this position, which involves teamwork and process improvements. The role requires proficiency in English, attention to detail, and previous B2B customer service experience, with full training provided. This full-time position is based in person in Birkenhead, with benefits including a pension and on-site parking.