Customer Service Representative – Shipley

A Customer Service Representative in Shipley supports customers through various channels, handling enquiries related to billing, appointments, and information provision. They are responsible for managing around 40 inbound calls daily, ensuring interactions are professional and efficiently resolved on the first contact. The role involves responding to customer queries via phone, email, webchat, and social media, logging and escalating complaints following company policies, and supporting digital self-service tools. They work collaboratively with teams to ensure seamless problem resolution and contribute feedback to improve processes. The position requires working Monday to Friday, with rotational shifts, and offers progression opportunities based on KPI achievement. Candidates should have at least two years of customer service experience and relevant educational qualifications.