Senior IT Support Specialist – Alderley Edge

A senior IT support specialist provides technical assistance, performs maintenance, and troubleshoots software and hardware issues for clients in Alderley Edge. They are responsible for maintaining Microsoft 365, Windows Server, and backup technologies, ensuring system reliability and security. The role demands excellent communication skills, technical expertise, and the ability to resolve complex problems efficiently. Candidates should be familiar with customer service, technical troubleshooting, and system administration in a managed services context. This position involves working on-site, providing support across various client environments, and maintaining technical documentation. An understanding of IT security and proactive support strategies is essential for success in this role.