Customer Service Advisor – Aylesbury

A customer service advisor in Aylesbury engages with clients through inbound and outbound calls, addressing inquiries, processing claims, and promoting policies. The role involves recording accurate policy information and resolving customer complaints whilst adhering to company procedures. Candidates should possess experience in contact centre customer service, with strong communication, organisational, and problem-solving skills. They will work both independently and as part of a team within a hybrid working model, attending the Aylesbury office weekly. The role requires flexibility to work full-time hours, including shifts and occasional Saturdays, with clear responsibilities for maintaining service standards. Technical skills in MS Office and the ability to work under pressure are essential for success in this position.